Frequently Asked Questions

Everything you need to know about your Marlies Dekkers experience.

How do I determine my correct bra size?

To find your perfect fit, we recommend using our online 'Fitting Room' guide, which provides step-by-step instructions on measuring your underbust and cup size to match our specific sizing chart.

What is your return policy for intimate apparel?

You can return items within 30 days of receipt, provided they are in their original condition, unworn, unwashed, and with all designer tags and hygiene seals still attached.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. Costs vary by destination, but we offer free standard shipping on all orders above a specific threshold, which is calculated at checkout.

How should I care for my Marlies Dekkers lingerie?

To preserve the delicate fabrics and intricate details, we strongly recommend hand washing your lingerie in lukewarm water with a mild detergent and laying it flat to dry.

Which payment methods do you accept?

We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and various regional options like iDEAL and Klarna.

Can I track the status of my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.